Delivery, Shipping & Returns Policy
Delivery: When will I get my order?
If you're ordering a sample that I have in stock, this will be dispatched to you within 2 working days of your order being placed.
If the samples you have ordered are not in stock, it may take up to 5 business days to dispatch your order to you. If your sample is not in stock, I will let you know the estimated timescales for dispatch via email.
If you're placing a personalised order (i.e. a full order of invitations and RSVPs, or a table plan/order of the day board etc.) and attach all your details with your order, I will get a digital sample of your designs over to you within 2 working days of your order being placed.
Please note that if you do not attach your details with your order (i.e. your names, wedding date, venue etc.) then your digital sample will take longer to be sent to you.
If you do not attach any details with your order, I will contact you via email to ask for these details from you, which will then delay the overall process for you.
Once your digital sample is signed off, your order will be dispatched to you within 5 working days.
Please note that I'll always try to get your order to you as soon as possible, but these timescales may vary at busier times.
Working days are Monday-Friday.
I'll keep you as up to date as possible throughout the process.
If you have any more questions about timescales or delivery, please pop me a message via the Contact page and I'll get back to you as soon as I'm able to.
Shipping & Packaging
If you're ordering a couple of samples/poems, then UK shipping is free.
As much as possible, I send orders via 1st Class Royal Mail.
UK package shipping is £5.50 - this is usually applied to full orders of invitations/Save the Dates, etc.
International shipping is dependant on where you're getting your order shipped to, and how much you're ordering.
Larger items, such as table plans, will incur a larger shipping fee based on the size and weight of the item. These items are wrapped in bubble wrap inside a cardboard box.
These items are shipped via DPD (or UPS for International deliveries), and they will need to be signed for. As soon as these items have been dispatched, I will confirm a date and time that will suit you to receive it.
Otherwise, you can let me know where you would like it to be left, or if you would like it to be delivered to a neighbour. (Please note that if you choose to not sign for your delivery yourself, you are doing so at your own risk. I cannot take responsibility for any potential loss/damage to your parcels as a result of this decision being made.)
All other orders are sent securely via Royal Mail. If you'd rather ship via another provider please just let me know. Please note that requesting this may result in you being asked to pay a higher shipping rate.
I do not offer returns on any work, but please let me know if you do have any problems.
I will never send artwork to print without your consent in writing.
Samples & Ordering
Samples are available to order, but please note that these will not be personalised.
It's difficult to tell what something looks and feels like online, so having your sample will mean that you'll be able to feel the quality of the card and make sure it's the right size and design for you.
If you're happy with your sample and want to go ahead with an order, great - just let me know and send me all your wedding details (venue, ceremony time, etc.) and we'll place your full order online.
If you have any questions about anything on this page, please get in touch with me via the Contact page and I'll get back to you as soon as I'm able to.